Today I spent about six hours reading through letters that get sent to borrowers at every stage of the student-loan repayment process: From “you’re out of school, time to start paying up” through “congratulations, you’re paid in full, keep this for your records,” and all the millions of things that can go wrong along the way. And oh man, are there things that can go wrong. Misdated checks, payments from 45-190 days late, defaults, loan rehab, multiple defaults, wage garnishment, you name it. I have a lot of post-it notes and ideas for how to make the letters clearer. It’s kind of fascinating, and it also makes me feel a lot better about my own financial situation!
Tomorrow: Reading and revising every email newsletter and website.
