Making Users Happy

Michael Arrington: “Making users happy is a suckers game. Pushing the envelope is what makes you a winner.

I beg to differ. Finding the balance between your ideas of what users ought to want, data-driven research about results and usage, and subjective user feedback is what makes you a winner. Too much dedication to any one will lead to failure.

One thought on “Making Users Happy”

  1. Users seem to have this huge paranoia when things change, reading a satire – like article on this really did good. There is a reason why not everybody can work as “maker” and some are just ‘users’. Most users don’t have the insight nor the creativity to keep things going. If they were the only ones to make decisions, websites like Facebook would subside completely and become tedium. On the other hand, you have to keep an eye on infamous users and don’t just be a narcissist and act uninterested in their opinions, because those are the people who induce and buy and/or use your product of whatever nature. If they loath the website, they won’t. It’s really paradox.

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