I just moved to Cambridge from Somerville, and after a week of being offline, I had my Comcast setup appointment this afternoon. The guy showed up and brought me a cable box that was exactly the same as my RCN cable box from Somerville, only it doesn’t have HDMI outputs and doesn’t offer the channels I like in HD. He also gave me a setup CD for a “self-install” for my internet connection.
The setup program asked for my account number, which it said was available on my bill (which I haven’t gotten yet) or through the Comcast website, which I could reach by clicking a link further on in the message. A link which didn’t exist, and which wouldn’t have worked, because I didn’t have internet access set up. Classic.
I had to call and spend a few minutes on hold being regaled by Ben Stein about the glories of Comcast before I could get an account rep to tell me my account number. Then I finished the setup process, rebooted, and… was asked to set up again. I did it twice more, gave up, and found that it worked when I came back to it several hours later.
So far, this is a lot more expensive and less convenient than RCN. But since there’s no competition – no, I’m not willing to go satellite+DSL, and there’s no FiOS here yet – it’s what I’m stuck with. Monopolies must be a pretty comcastic business to be in, I guess.
2 thoughts on “Is that what they mean by “Comcastic?””
And it just got even more CraptasticÂ© with the NBC buyout. RCN has done right by me since 2005, that is until they went all digital and dropped all analogue channels requiring a box for any channel, even 2-11 [lame].
No HDMI on the box? Seriously? I would have ran to the nearest window, opened it, flung the box out and yelled “PATRICK NEED HDMI, YAAARG!!!”. I’m sure that would have helped my customer service experience.
Yeah, I have to take the box over to the service center and get a different one.
And I’d have preferred to stick with RCN but they don’t offer service where I am– I’m about 50 yards outside their service area.